Frequently Asked Questions
Everything you need to know to fuel your performance.
What is your return policy on performance footwear?
We offer a 30-day trial period on all running and cycling shoes. If they don't provide the perfect fit or support, you can return them in original packaging for a full refund or exchange.
How long does shipping take for heavy equipment like indoor trainers?
Standard shipping for oversized items typically takes 5-7 business days. Smaller accessories and nutrition orders are usually delivered within 2-4 business days.
Do you offer international shipping for endurance gear?
Yes, Pulse Endurance Sports ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation with a tracking link to monitor your delivery in real-time.
Are the nutritional supplements you sell batch-tested for athletes?
We prioritize safety and quality. The majority of our nutrition products are Informed-Sport or NSF Certified for Sport to ensure they are free from banned substances.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm for larger gear purchases.